Privacy Policy
Who we are
The website www.the-randd-community.co.uk is owned and operated by The R&D Community Ltd, Registration No. 13076097. Our registered office is 20-22 Wenlock Road, London, England, N1 7GU.
What personal data we collect and why we collect it
When you fill in forms on our website, we will collect your name and email address, and any other personal data you may choose to include in your message to us. We collect transactional data when you use our site to purchase a membership, and this is associated with your personal data. We also collect anonymous behavioural data from our site users through cookies.
We do not request or collect any sensitive data, and we encourage you to use your business contact details when completing our forms.
Contact form
When you submit a message through the contact form on our website, we ask for your name and email address. These details, along with your message, are stored on our website and sent by email so that we can respond to your message. Unless you request it, we will not add details from this form to our mailing list, or use it to send additional marketing information.
We keep your information for 12-18 months to allow us to aggregate information and review service levels. After this time your records are deleted on our website and archived in our email system. The website is hosted by Digital Ocean.
Resource download forms
If you sign up for our newsletter, or to receive one of our free resources, we will collect your name and email address, and add these to our mailing list. Our free resources include any of our downloadable PDFs, our gated training videos, our free training course and our quiz, and other similar resources that we may create in future.
Our mailing list is stored in Keap, owned by Infusionsoft.
We will retain your data for as long as you continue to interact with our marketing emails. You are free to unsubscribe at any time. If you unsubscribe or become inactive on our mailing list, we will remove your personal data from the record after 6-12 months.
If you sign up for our free training course, we will also ask you for a username, which may include personal data. We will share your name, email address and username with TalentLMS, to provide the free training you have requested. We use Zapier to automate the data transfer between TalentLMS and Keap.
If you complete our free quiz, your details are collected via Outgrow, who host the quiz on our behalf. They collect your name and email address, which are then added to Keap.
Membership purchase
When you purchase a membership on our site we will collect your name and business email address, and the names and business email addresses of your colleagues who will also be on your membership. We also ask you to create a username, which may include personal information. All these details are stored on our website, which is hosted by Digital Ocean.
Even if you do not complete the checkout process, your data will be stored on our website and retained for around 30 days. This allows you to continue your purchase without having to re-enter your details.
The name and email address of each user will be stored in our training platform, TalentLMS, and in Keap, which is owned by Infusionsoft.
During checkout, our payment processor Stripe will collect personal and payment data associated with your purchase. We then have access to a limited record of this data, including the name and postcode associated with the purchase, which may be personal data.
While you remain a member, we will retain your personal data to provide the membership service. We will also add you to our mailing list, to send you updates about content and services relevant to your membership.
When you cancel your membership, we will retain different records for different amounts of time.
Your name and email address will be retained on our mailing list for as long as you continue to engage with our marketing emails. The removal process for our mailing list is detailed in the section above.
Your name, email address and username will be retained on website and our training platform for up to 6 months, although we reserve the right to remove it sooner at our convenience. We retain it temporarily in case you wish to reactivate your membership.
Your transactional details will be retained in Stripe for six years to allow us to comply with legislation on keeping business records.
Additional Member Data
While you are a member, we may collect other personal details about you, including your phone number and other contact details. We will always discuss this with you when we request the data, and explain how we will use it.
You can read more about our use of data in our Customer Terms and Conditions (PDF, 163KB)
Cookies
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website.
We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
You can use the ‘Manage Consent’ tab at the bottom of the screen to change your cookie settings at any time.
Analytics
We use Google Analytics on our website, along with Keap. These tools use cookies and allow us to monitor user behaviour to understand the efficacy of our marketing and other content. The data is gathered anonymously.
If you don’t want us to do this, please make sure you decline analytics cookies whenever you visit our site, using the pop up cookie banner at the foot of the page.
You can use the ‘Manage Consent’ tab at the bottom of the screen to change your cookie settings at any time.
Industry regulatory disclosure requirements
We are registered with HMRC for Anti-Money Laundering purposes (registration number XAML00000183340) . This requires us to collect, process and retain additional personal information about our customers.
Who we share your data with
As described above, we share your data with the following providers, for the following reasons:
| Keap / Infusionsoft | Mailing list – notifications about content and services; marketing emails. | Keap Application Privacy Notice |
| TalentLMS | Training academy – to provide members and trainees with the services requested | TalentLMS Privacy Policy |
| Email – to provide you with requested services and to respond to your contact form messages
Analytics – to analyse the behaviour of our website users |
Google Privacy Policy and Terms of Service | |
| Involve.me | Free quiz – to gather your details when you take the quiz and send them to our mailing list. | Involve.me Privacy Policy |
| Zapier | Automation – to transfer data from TalentLMS to Keap | Zapier Data Privacy Overview |
| Digital Ocean | Website contact form – to record and respond to your contact form messages
Customer sign up – to facilitate |
Digital Ocean Privacy Policy |
| Xama Technologies | Anti-Money Laundering – To deliver our Helpline and Support services to our customers, we are required by law to conduct identity checks on persons of significant control within the business. | Xama Technologies Privacy Policy |
How long we retain your data
We keep records of customer transactions for 6 years.
We keep data for our mailing list for 6-12 months after you have opted out or stopped engaging with our marketing emails.
We keep contact form data for 12-18 months.
What rights you have over your data
The UK GDPR provides the following rights for individuals:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
These rights are explained further by the Information Commissioner’s Office. If you wish to exercise any of your rights under GDPR, please contact our Data Protection Officer.
Where your data is sent
All the data processing services that we use are global or US-based companies. This means they transfer data outside the EU. We have listed their privacy policies in the table above.
The only exception is Digital Ocean. Our website is hosted on a server located in London, so the data is not transferred outside the UK or EU.
Contact information
If you have any questions or concerns about this policy, please contact our Data Protection Officer by email: data@the-randd-community.co.uk
How we protect your data
All of our data processing partners have rigorous systems in place to protect your data. You can find these detailed, where appropriate, in their privacy policies, linked above.
What data breach procedures we have in place
Each of our data processing partners has their own procedures in place for reporting data breaches. You can find these detailed, where appropriate, in their privacy policies, linked above.
Where we are notified by our partners of any breach pertaining to your data, we will inform you as soon as is reasonably possible. We will also review our choice of providers and our collection, processing and retention policies, to determine if any changes are required to mitigate further risks.
